Customer Service

Commercially Retail provides a spectrum of services that enhance the user's ability to access required information, and importantly gain maximum, immediate value from the total package CR delivers.

One of the major deliverables within the suite of services provided by CR is the web application located at www.commerciallyretail.com.au. This software has a proprietary set of reporting tools that are enhanced by a suite of graphing technologies and other reporting functionalities. This software is supported by a state-of-the-art database that comprises unique architecture that allows for rapid searches of any size for any period of time.

Email alerts allow the user to be informed on a daily basis of specific advertising information that has been saved, as tailored, by the user.

CR also has the ability to deliver a unique set of reporting requirements by clients. These reporting requirements are delivered in conjunction with consultation with the client on a regular basis.

CR provides several touch points in terms of required assistance and training, ensuring clients receive maximum value.

  • CR conducts theoretical and 'live' training as part of the introduction to the web application. This training focuses on both accessing specific data, alongside proficiency in the navigation of the intuitive site.
  • The online help guide gives a live demonstration of how each reporting field works and the associated information available.
  • CR also provides a help desk and tech support during business hours.